Last updated: June 24, 2025
These Terms of Service ("Terms") govern your use of the Voyagee Insights website (voyagee-insightss.com) and our castle tour services. By accessing our website or booking our services, you agree to be bound by these Terms.
1. Company Information
Voyagee Insights
Company Registration: [Company Number]
Registered Address: 42 Royal Mile, Edinburgh EH1 2PB, United Kingdom
Email: [email protected]
Phone: +44 131 225 7890
Voyagee Insights is a tour operator specializing in heritage castle tours throughout the United Kingdom, operating under UK tourism regulations and consumer protection laws.
2. Acceptance of Terms
By using our website, booking our services, or participating in our tours, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
2.1 Eligibility
You must be at least 18 years old to book our services. If you are booking on behalf of minors, you accept full responsibility for their participation and behavior during tours.
2.2 Authority to Book
By making a booking, you warrant that you have the authority to make the booking for all persons included in your reservation and that all information provided is accurate and complete.
3. Booking and Payment Terms
3.1 Booking Process
Bookings can be made through our website, by phone, or via email. All bookings are subject to availability and confirmation by Voyagee Insights.
3.2 Payment Terms
- A deposit of 25% is required to secure your booking
- Full payment is due 30 days before your tour date
- Bookings made within 30 days of travel require immediate full payment
- We accept major credit cards, bank transfers, and PayPal
- All prices are in British Pounds (GBP) and include VAT where applicable
3.3 Price Changes
Tour prices are confirmed at the time of booking. We reserve the right to adjust prices due to:
- Significant changes in transportation costs
- Changes in government taxes or fees
- Currency fluctuations (for international bookings)
- Force majeure events
Any price increases will be communicated at least 30 days before your tour date.
3.4 Group Bookings
Special terms may apply to group bookings of 10 or more people. Group rates and payment schedules will be agreed upon separately in writing.
4. Cancellation and Refund Policy
4.1 Cancellation by Customer
You may cancel your booking subject to the following charges:
- More than 60 days before tour: Full refund minus 5% administrative fee
- 31-60 days before tour: 50% refund
- 15-30 days before tour: 25% refund
- Less than 15 days before tour: No refund
4.2 Cancellation by Voyagee Insights
We reserve the right to cancel tours due to:
- Insufficient bookings (minimum 4 participants required)
- Severe weather conditions
- Force majeure events
- Safety concerns
In case of cancellation by us, you will receive a full refund or the option to reschedule to another available date.
4.3 No-Show Policy
Failure to appear for your tour without prior notice will result in forfeiture of all payments made.
4.4 Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances that may affect your ability to travel.
5. Tour Participation and Conduct
5.1 Physical Requirements
Our castle tours involve walking on uneven surfaces, climbing stairs, and spending time outdoors. Participants should have a reasonable level of fitness. Please inform us of any mobility issues or special requirements when booking.
5.2 Age Restrictions
While we welcome families, some tours may have age restrictions due to safety concerns. Children under 16 must be accompanied by an adult at all times.
5.3 Conduct Expectations
Participants are expected to:
- Follow all safety instructions from guides and venue staff
- Respect historical sites and artifacts
- Be punctual for scheduled meeting times
- Behave respectfully toward other participants and staff
- Comply with photography restrictions at heritage sites
5.4 Removal from Tour
We reserve the right to remove participants who:
- Endanger themselves or others
- Behave inappropriately or disruptively
- Fail to follow safety instructions
- Are under the influence of alcohol or drugs
No refund will be provided for removal due to misconduct.
6. Safety and Liability
6.1 Our Responsibilities
Voyagee Insights commits to:
- Providing qualified and experienced tour guides
- Maintaining comprehensive public liability insurance
- Following all relevant health and safety regulations
- Conducting regular risk assessments of tour routes
- Providing emergency contact procedures
6.2 Participant Responsibilities
Participants are responsible for:
- Their own personal safety and possessions
- Informing us of any medical conditions or special needs
- Following all safety instructions and guidelines
- Wearing appropriate clothing and footwear
- Carrying necessary medications
6.3 Limitation of Liability
Our liability to you is limited to the amount paid for your tour booking. We are not responsible for:
- Personal injury due to your own negligence
- Loss or damage to personal property
- Costs arising from delays or cancellations beyond our control
- Additional expenses due to itinerary changes
- Consequential or indirect losses
6.4 Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, terrorism, government actions, or pandemic restrictions.
7. Itinerary and Service Changes
7.1 Right to Modify
We reserve the right to modify tour itineraries due to:
- Closure of heritage sites
- Weather conditions
- Road closures or transportation issues
- Safety concerns
- Unforeseen circumstances
7.2 Alternative Arrangements
When changes are necessary, we will provide suitable alternatives of equivalent value whenever possible. No compensation is due for minor itinerary adjustments.
7.3 Venue Closures
If a castle or heritage site is unexpectedly closed, we will substitute with an alternative site of similar historical significance.
8. Photography and Media
8.1 Use of Images
By participating in our tours, you consent to Voyagee Insights using photographs or videos taken during the tour for promotional purposes, unless you specifically opt out in writing.
8.2 Photography Restrictions
Some heritage sites have photography restrictions. Participants must comply with all venue rules regarding photography and filming.
8.3 Social Media
We encourage sharing your experiences on social media but ask that you respect the privacy of other participants and follow venue guidelines.
9. Data Protection and Privacy
The collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms. Please review our Privacy Policy for detailed information about how we handle your data.
9.1 Emergency Information
For safety purposes, we may need to share basic contact information with tour venues and emergency services if required.
10. Intellectual Property
10.1 Website Content
All content on our website, including text, images, logos, and tour descriptions, is the property of Voyagee Insights and is protected by copyright and trademark laws.
10.2 Permitted Use
You may view and download content for personal, non-commercial use only. You may not reproduce, distribute, or create derivative works without our written permission.
10.3 Tour Materials
Educational materials provided during tours are for personal use only and may not be reproduced or distributed without permission.
11. Customer Complaints and Dispute Resolution
11.1 Complaints Procedure
If you have a complaint about our services:
- Raise the issue with your tour guide immediately if possible
- Contact us within 7 days of your tour completion
- Provide detailed information about your concerns
- We will investigate and respond within 14 days
11.2 Escalation
If you are not satisfied with our response, you may escalate your complaint to:
- Our senior management team
- Relevant trade association bodies
- Consumer protection agencies
11.3 Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
12. Third-Party Services
12.1 Partner Venues
We work with various castle venues and heritage sites. While we carefully select our partners, we are not responsible for the quality of services provided directly by third parties.
12.2 Transportation
When transportation is included, we use licensed and insured operators. Transportation providers' terms and conditions may also apply.
12.3 Accommodation
For multi-day tours, accommodation is provided by third-party hotels or guesthouses. We select accommodations based on quality standards but are not responsible for issues arising directly from accommodation providers.
13. Communication and Marketing
13.1 Contact Preferences
By booking our services, you consent to receive essential communications about your booking via email, phone, or SMS.
13.2 Marketing Communications
We will only send promotional materials if you have specifically opted in. You can unsubscribe at any time.
13.3 Reviews and Feedback
We may request feedback and reviews after your tour. Participation in review requests is voluntary.
14. Severability and Validity
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable. We may update these Terms from time to time, and the current version will always be available on our website.
14.1 Amendments
We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.
15. Contact Information
If you have questions about these Terms of Service, please contact us:
Voyagee Insights
42 Royal Mile
Edinburgh EH1 2PB
United Kingdom
Email: [email protected]
Phone: +44 131 225 7890
General Inquiries: [email protected]
We are committed to providing excellent customer service and will address any concerns promptly and professionally.