Last updated: June 24, 2025
Voyagee Insights ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voyagee-insightss.com or use our castle tour services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our newsletter
- Contact us through our contact forms
- Book a castle tour or service
- Create an account with us
- Participate in surveys or promotional activities
This information may include:
- Name and contact information (email address, phone number, postal address)
- Demographic information (age, gender, preferences)
- Payment information (credit card details, billing address)
- Travel preferences and special requirements
- Emergency contact information
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address and location information
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Device identifiers and mobile network information
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Provision
- Processing and managing your tour bookings
- Providing customer support and responding to inquiries
- Sending booking confirmations and tour information
- Customizing your tour experience based on preferences
2.2 Communication
- Sending newsletters and promotional materials (with your consent)
- Providing updates about our services and special offers
- Responding to your questions and requests
- Sending important service-related notifications
2.3 Business Operations
- Improving our website and services
- Conducting market research and analysis
- Preventing fraud and ensuring security
- Complying with legal obligations
2.4 Legal Basis for Processing (UK GDPR)
We process your personal information based on the following legal grounds:
- Contract: To fulfill our contractual obligations when you book tours
- Consent: When you opt-in to receive marketing communications
- Legitimate Interests: To improve our services and ensure security
- Legal Obligation: To comply with applicable laws and regulations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Website hosting and maintenance
- Email marketing services
- Customer support systems
- Analytics and performance monitoring
3.2 Business Partners
We may share information with business partners such as:
- Castle venues and heritage sites
- Transportation providers
- Accommodation providers
- Local tour guides and specialists
3.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to emergency situations
3.4 Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access or disclosure
- Accidental loss or destruction
- Malicious attacks and data breaches
- Unlawful processing or alteration
4.1 Security Measures
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication systems
- Employee training on data protection
4.2 Data Breach Response
In the unlikely event of a data breach, we will:
- Notify relevant authorities within 72 hours
- Inform affected individuals without undue delay
- Take immediate steps to contain the breach
- Conduct a thorough investigation
- Implement additional security measures as needed
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
5.1 Retention Periods
- Booking Information: 7 years after tour completion (for tax and legal purposes)
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: 26 months maximum
- Support Inquiries: 3 years after resolution
- Financial Records: 7 years as required by UK law
5.2 Data Deletion
When the retention period expires, we will securely delete or anonymize your personal information unless we are legally required to retain it longer.
6. Your Rights Under UK GDPR
As a data subject, you have the following rights regarding your personal information:
6.1 Right of Access
You can request confirmation of whether we process your personal data and obtain a copy of your information.
6.2 Right to Rectification
You can request correction of inaccurate or incomplete personal information.
6.3 Right to Erasure (Right to be Forgotten)
You can request deletion of your personal information under certain circumstances.
6.4 Right to Restrict Processing
You can request limitation of how we process your personal information.
6.5 Right to Data Portability
You can request transfer of your personal information to another organization in a structured, machine-readable format.
6.6 Right to Object
You can object to certain types of processing, including direct marketing.
6.7 Rights Related to Automated Decision-Making
You have rights related to automated decision-making and profiling, though we do not currently engage in such practices.
6.8 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Phone: +44 131 225 7890
- Mail: 42 Royal Mile, Edinburgh EH1 2PB, UK
We will respond to your request within one month, though this period may be extended in complex cases.
7. International Data Transfers
Your personal information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- European Commission adequacy decisions
- Standard Contractual Clauses
- Binding Corporate Rules
- Certification schemes and codes of conduct
8. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
For family tours involving children, we collect necessary information from parents or guardians and obtain appropriate consent for the child's participation.
9. Third-Party Links and Services
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
9.1 Social Media Integration
Our website includes social media features and widgets. These features may collect your IP address and set cookies to enable proper function. Your interactions with these features are governed by the privacy policies of the respective social media companies.
10. Marketing Communications
We may send you marketing communications if you have:
- Explicitly consented to receive them
- Purchased our services and have not opted out
- Expressed interest in our services
10.1 Unsubscribing
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your preferences in your account settings
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you of significant changes via email or website notice
- Obtain your consent for material changes where required
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Complaints and Supervisory Authority
If you have concerns about how we handle your personal information, please contact us first. If you remain unsatisfied, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Voyagee Insights
Data Protection Officer
42 Royal Mile
Edinburgh EH1 2PB
United Kingdom
Email: [email protected]
Phone: +44 131 225 7890
General Inquiries: [email protected]
We are committed to resolving any privacy concerns promptly and transparently.